PRIVACY NOTICE AND COOKIES

Privacy Notice & Cookie Policy

Whilst most of our business and the visitors to our site are B2B, we respect all personal data (including individually recognisable corporate email addresses) and understand that occasionally, some individuals, sole traders and partnerships may also use our products and services. Therefore, the provisions, measures and rights in this privacy notice are applied to all forms of data collected on our site and through our company.

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Who We Are

InfoStruct Management Limited (‘we’ or ‘us’ or ‘our’) is a Private Limited Company registered in England under company no: 11408369 with our registered office at: Kemp House, 160 City Road, London, EC1V 2NX. We act as the data controller in the collection, use, storing, protection and transfer of your personal information. The person in charge of ensuring your data protection rights is Rob Anderson and can be contacted at privacy@infostruct.co.uk

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Information That We Collect

InfoStruct Management Limited processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any other way than already specified in this notice.

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We may collect details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data.

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We may also via Wix hosting, collect information about your computer, including where available your IP address and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

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The personal data that we may collect from and process about you is:

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• Name

• Business or Home Address

• Email Address

• Telephone Number

• Mobile Number

• Service History

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We will collect information from you if you:

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• contact us via post, email or telephone and provide any personal data

• complete our online contact form

• contact us offline for example by telephone, fax, email or post

• visit or browse our website in accordance with our cookie policy at the end of this notice

  
  

How We Use Your Personal Data

(Legal Basis for Processing)

InfoStruct Management Limited takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice.

We do not ask you to sign up to any marketing or mailing lists and will only contact you after you have consented either via the online contact form or via post, email or telephone. Processing for any purpose other than those specified in this policy are only done with your consent, which you are free to withdraw at any time.

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The purposes and reasons for processing your personal data are detailed below:

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• We collect your personal data in the performance of a contract and to provide you information about our services

• We use your personal information to answer your queries and provide industry specific advice

• We collect and store your personal data as part of our legal obligation for business accounting and tax purposes

  
  

We may also contact you for feedback on your use of our services or our website and may need to use your information to send important notices, such as updated content where there have been regulation/law revisions or changes to our terms, conditions and policies.

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Your Rights

You have the right to access personal information that InfoStruct Management Limited hold or process about you and to request information about:

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• What personal data we hold

• The purposes of the processing

• The categories of personal data concerned

• The recipients to whom the personal data has/will be disclosed

• How long we intend to store your personal data for

• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.

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You also have the right to request erasure of your personal data or to restrict processing in accordance with the data protection law, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

If we receive a request for any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure. A fee of £10 may be applied should the request be particularly detailed.

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Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice, where there is a legal requirement or to enforce our terms and conditions. InfoStruct Management Limited do not directly transfer your data outside of the European Economic Area (EEA) and will always ask for consent if this becomes a requirement. The data that we collect from you may however be transferred to and stored under secure conditions at a destination outside the EEA by virtue of Wix as the host of our website (see below).

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We utilise the below processors/controllers who act on our behalf to provide the below business functions and services. They act in accordance with instructions from us and comply fully with this and their own privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

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The third-party processors/controllers that we work with are:

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MHX Computer Systems Ltd.

mhx.info@mhx.net

MHX act as a processor for us, provide our data security, backups and SSL certificate to ensure that server information and your personal information is secure, protected and monitored. MHX do not process your information for any other purpose and will never share of disclose your data.

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Wix
https://www.wix.com/

Our website is a cloud-based system hosted by Wix who act as processors of our website data. Wix.com participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Wix.com is committed to subjecting all Personal Information received from European Union (EU) member countries and Switzerland, respectively, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. This adherence with the GDPR requirements is to ensure that your personal information is always secure and protected. Any contact information you provide InfoStruct Management Limited with via the online contact form, is stored by Wix on their secure server behind a firewall. Personal information of visitors to this website may have their information stored and processed by Wix and their authorised affiliates. Please view their Privacy policy by visiting https://www.wix.com/about/privacy

Safeguarding Measures

InfoStruct Management Limited takes your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including secure hosting of our website, anti-virus, firewall and malware protections on all devices and networks and use of a site-wide SSL certificate. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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Consequences of Not Providing Your Data

You are not obligated to provide your personal information to InfoStruct Management Limited, however, as it is required so that we can process your request(s) and meet our business obligations, we will be unable to provide you with our services without it.

How Long We Keep Your Data

InfoStruct Management Limited only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

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Lodging A Complaint

InfoStruct Management Limited only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with us or the supervisory authority.

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InfoStruct Management Limited
FAO Rob Anderson
Kemp House,

160 City Road,

London,

EC1V 2NX
07496 617979
privacy@infostruct.co.uk

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow

Cheshire
SK9 5AF
0303 123 1113

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Use of Cookies on Our Website

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

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Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of a website, use a shopping cart or make use of e-billing services.

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Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

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Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

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Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our website more relevant to your interests. We may also share this information with third parties for this purpose.

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Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Should we make any changes to our Privacy Notice / Policy, this page will be updated.